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Mobile Broadband

Unable to add One-Off Data Extras

1: Seeker

I'm trying to add a One-Off Data Extra or Recurring Data Extra using the mobile app, but I am unable to do so because of the following message:


'We can't add this service for you, because you're not eligible for ie. - [Error ref 2a2]'


This is highly annoying and I've never known a provider to so bluntly block customers from purchasing data! I'm very likely to change to my old iD Mobile provider if this is not resolved

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17: Community Champion

Perhaps try clearing cache etc @thw3545 

Usually the Vodafone App or the online my Vodafone  is the way and a person can add data via " You can also add an extra by texting 1GB for 1GB extra data, or 2GB for 2GB extra data, to 40506. Texts are free from your Vodafone mobile. "


Customer services on 191 , Live Chat or the Vodafone Social Media Team would be able to help too.




I wish you all the best with this situation. 


🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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