Unable to add One-Off Data Extras

[thw3545]

I'm trying to add a One-Off Data Extra or Recurring Data Extra using the mobile app, but I am unable to do so because of the following message:

'We can't add this service for you, because you're not eligible for ie. - [Error ref 2a2]'

This is highly annoying and I've never known a provider to so bluntly block customers from purchasing data! I'm very likely to change to my old iD Mobile provider if this is not resolved

[BandOfBrothers]

Perhaps try clearing cache etc @thw3545 

Usually the Vodafone App or the online my Vodafone  is the way and a person can add data via " You can also add an extra by texting 1GB for 1GB extra data, or 2GB for 2GB extra data, to 40506. Texts are free from your Vodafone mobile. "

》Data-Extras. 

Customer services on 191 , Live Chat or the Vodafone Social Media Team would be able to help too.

》contact-us. 

》Contact-us-for-account-specific-queries. 

I wish you all the best with this situation. 

🌈 Stay Safe  🌈