Company website blocked by Vodafone Rete Sicura (Italy)

[urm-gb]

Dear good morning

 I'm sorry if I'm writting in a UK forum but it's almost impossible to reach Vodafone Italy support if you're not a customer, moreover I found other thread reagarding this specific topic and moderators where able to forward the request to Italian Network team, so I hope you can help me (again)

The issue is quite simple: our company www.cloud.elkron.com website is blocked by Vodafone Rete Sicura service especially if the service is configured with the maximum level of protection. I checked the domain in various tools like https://www.virustotal.com  our websited and the entire domain (elkron.com) dosen't apper in any blacklist (I check it regurlally).

We produce and sell IoT devices and website is used by customers for the remote managment of it, this block is causing many issues and business concern.Let me also add one more info: I noted that our website is been "proxied" by Rete Sicura and the certificate exposed by the service is different form the one actually installed on the servers (our certificate is issued by Digicert while the one used by Rete Sicura is from an "allot" device)
Anyway here you'll find the screenshots

Dear community can you please help me in unlock this bad situation or at least can you please help me found any Itaian contact that can handle this?

Thank you in advance and regards

[Andy]

Hi @urm-gb Currently we are only able to support with issues on the UK network and I would have to advise you to reach out to Vodafone Italy directly, they should have a dedicated network team who will be able to review any restrictions applied to the Vodafone Italy network. You can find Vodafone Italy contact details via this link. I do apologise that I'm not able to help further with this here.