Anyone else in SO22/SO23 Winchester experiencing extremely poor 4G speeds? I've been struggling for months with poor 4G speeds in Winchester (in the city centre mainly). Contacted Vodafone via Twitter - no help at all. Contacted CS and I've gone through every single troubleshooting technique (reset network settings, change APN, re-register sim with network, etc. etc.) in the book and nothing has helped.
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1) Does the issue happen in just one location? If so, how far do you have to travel to regain service?
SO22 (home) less affected, SO23 (work) is particularly bad. If I move outside of Winchester City Centre (even just a few miles), 4G data speeds can jump to as much as 50 Mbps down, 20 Mbps up.
2) What is the full postcode (e.g. ST1 1AA) of where the issue occurs?
SO23 8US
3) Does the issue occur if you try your SIM card in a different phone?
Yes.
4) What errors are seen or heard when the issue occurs?
Phone shows full 4G signal. Calls are unaffected but data speeds are extremely poor. There's quite a bit of variation, but speeds could be as low as 250 Kbps and sometimes between 1-2 Mbps. Upload speeds are not affected to the same degree. Speed tests show 4 or 5 Mbps upload.
Sometimes it is so bad that the speed test app will fail to even locate a server to run a speed test against and just give up.
5) Does this happen on 2G, 3G, 4G or all?
Not tried 2G or 3G (and don't ask me to). Problem is with 4G.
6) When did you first notice this issue?
A few months ago (Q3 2017).
7) Is the issue permanent or intermittent? If intermittent, are there certain times of the day when it occurs?
Permanent. Data speeds range from non-existent to ultra-slow. Everything buffers constantly or just times out and gives up.
I use an iPhone 8 Plus.
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