Network queries
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Network queries - frequently asked questions

We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now?  It’s important that you give us as much i...

Tash by Moderator (Retired)
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Network issues – initial checks and template

If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts:   1. Ch...

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Tash by Moderator (Retired)
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Landline calling Vodafone mobile

Over the past few days I’ve found there are issues with landlines trying to call my Vodafone mobile. Intermittently the landline will just get a disconnected tone then, after repeated attempts the call will connect. Anyone else experienced similar ? ...

Data not working when on the phone

When on the phone and placing the phone on speaker, my data then does not work. When I’m connected to a WiFi it works fine, but data does not work how can I fix this.

Vodafone Data Coverage

Hi can anyone tell me if using the Vodafone network via Lebara affects the data coverage. We have moved from EE via BT to Lebara and the data coverage is dreadful, often 4G doesn't work very well and it is often slow and I don't often see a 5G signal...

Bad network coverage

Hi, I have been with Vodafone since May and complained three times as I am not getting adequate network coverage. Many times within a mile of my house I am unable to connect to the internet, receive emails and use apps. I have tried complaining but j...

Vodafone blocking my website

Hi there, for some reason Vodafone is blocking my website: https://www.sophoseducation.com saying SecureNet blocked our site - can someone please advise us on how to get this unblocked? It is really affecting our business and needs to be accessed asa...

sgmr by 2: Seeker
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Unable to make phone calls while abroad

Hi!I was in France last week, had purchased an 8-day roaming pass and had all call bars removed.I could receive phone calls but was not able to make any calls to the UK. Sometimes I was getting a message saying something like "call to this number is ...

damp82 by 2: Seeker
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Website incorrectly classed as containing adult content

Hi,I work for an agency that has built a website that is currently being classed as containing adult content and is being blocked by the Vodafone network. The website in question is www.unileverpensionhub.co.uk which as the domain suggests is related...

MF02 by 3: Seeker
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Event voice log query

Does anyone know what this means[MMRVSIPIMPL::REGTERMOBJ]:E: profileTimerCb:487 - no matching IP addressCategory: voiceSIP Registration: SIP: voi00059655 : DeregisterCategory: voice[MMNETWORKSIP] :E: mmNetworkSipGetSubscriptionNotifier:7280 - MMPBX_E...

Persistent problem in Guildford town centre (GU1)

For at least 8 weeks (since December 2023) there has been an issue with the Vodafone service in the central Guildford area (GU1).  Despite having a strong 4G signal, myself and friends using Vodafone on various devices (iOS and Android) are unable to...