We receive a number of network related queries every month and many of these ask about how we handle these enquiries. This FAQ tells you everything you need to know:1) I've posted a network query - what now? It’s important that you give us as much i...
If you're having network problems, please read the information below before posting. This will help us to identify any issues more quickly. A network issue would include loss of signal, poor signal or problems making/receiving calls or texts: 1. Ch...
Does anyone know what this means[MMRVSIPIMPL::REGTERMOBJ]:E: profileTimerCb:487 - no matching IP addressCategory: voiceSIP Registration: SIP: voi00059655 : DeregisterCategory: voice[MMNETWORKSIP] :E: mmNetworkSipGetSubscriptionNotifier:7280 - MMPBX_E...
For at least 8 weeks (since December 2023) there has been an issue with the Vodafone service in the central Guildford area (GU1). Despite having a strong 4G signal, myself and friends using Vodafone on various devices (iOS and Android) are unable to...
My Indian Sim (VodafoneIndia) was working so far but now its not in UK. It says the sim is not registered on network. What should I do to resolve this issue?
HiWe're a software house producing EPoS systems for hospitality. I'd like to request our domain be whitelisted. We have made some recent changes that have eliminated previous risks of redirection and VirusTotal has improved our rating accordingly. Th...
I have a lot of smart stuff which is looked after by it's own 2.5GHz wifi network. To reduce the amount of 2.5ghZ wifi in the air, I want to turn off the PowerHubs 2.5GHz wifi, but in the router's expert settings, WiFi settings, everything is greyed ...
Hi all, when I go abroad I am normally assigned a "uk-based" IP address regardless of my location in the world. Is this a normal behavior and does it happen consistently ? To be clear, I am happy for this to happen as it will avoid me using a VPN, bu...
Hi there - first time poster, longtime subscriber I'm trying to figure out if there is some way I can monitor, review and moderate sites blocked by secure net. I have my alerts set up and regularly receive notifications about sites that have been bl...
I have a problem. If someone calls me, they can hear me, but I cannot hear the caller. Another problem. When I send a text message, the recipient gets a text message from a phone number that is not mine. I can talk through Whasap without any problem....
Hi just hoping someone can look into internet speed issues at ca7 2as it's a 4g mast and until a couple of weeks ago was getting between 25 to 30 mb download speed now I get between 1 to 2 mb download speed that's outside looking at mast as I can see...
Hi, my phone is 5g enabled and I have a 5g phone plan. Wherever I go in the Uk, I never have a 5g connection, and I go to lots of places. I live and work in London but never get connected to 5g. I know the problem is not my phone or my contract, b...
