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Site blocked. Requesting white list

Djhuk
2: Seeker
2: Seeker

Hello

I want to access a site which is being blocked

www.candeo.io

This is being blocked for adult content, but is not an adult site.

Do I request this site is added to Vodafone mobile white list?

Thank you

 

8 REPLIES 8

Janey
Moderator
Moderator

Hi @Djhuk We can certainly review this for reclassification however www.candeo.io is flagging as potentially malicious. You can check this at virustotal.com where you'll the see phishing and malicious flags. I'd recommend contacting the team who manages your website to get these cleared. Once your site is showing as clean, we can raise it to be reclassified if the issue is still present.

Djhuk
2: Seeker
2: Seeker

Hi @Janey - thanks for your reply.

Can you please check again? All flags are cleared.

Thank you

Hey @Djhuk The reclassification request has been raised under the reference INC000005045971. As soon as we have an update for you, we will let you know here 😊 

Thank you

You're welcome @Djhuk 😊

Gemma
Community Manager
Community Manager

Hi @Djhuk - thanks for your patience. We've been advised that the site has now been reclassified. This can sometimes take up to 24 hours. Please advise any users to clear their cache, cookies and test it from another browser, if it's still the same after this time. 

Djhuk
2: Seeker
2: Seeker

Thank you.

All looks good now.

Mark
Community Manager
Community Manager

Thanks for the update @Djhuk, I'm glad everything's sorted now.