Urgent - Secure Net incorrectly blocking our website

[danielshmu]

Hello,

We have received several complaints from our customers that they are unable to access our domain from the Vodafone mobile, apparently our site is being blocked by your DNS servers and/or by Secure Net.

An example of 2 URLs that are being blocked here:

https://corbettkeeling.email.streetcontxt.net/platform/al?a=5394168&ad=697597992&h=QEFPGyN&sig=aWmC1...

https://corbettkeeling.email.streetcontxt.net/platform/al?a=5394168&ad=697597992&h=KiVj1Qn&sig=CcsJV...

In this case the domain would be: https://corbettkeeling.email.streetcontxt.net

We are a B2B service for email intelligence in capital markets and should certainly not be listed as a malicious website by your service. This is a very urgent matter for us and your attention to this issue is greatly appreciated.

Please let me know if you require any additional information to correct this matter.

Kind regards,

-Daniel
https://streetcontxt.com/

[Amanda]

Good morning @danielshmu, thank you for reaching out to us to let us know what's happening 🙂

I've escalated this to our Specialist team (reference INC000004640279) to have the classification reviewed - I'll let you know as soon as we have some news. 

[Amanda]

I just wanted to touch base with you @danielshmu to let you know our team are still looking into this, I'll be back in touch once I have some news. 

[Mark]

Apologies for the delay in getting back to you @danielshmu. Your site's ben reclassified as webmail and the issue your customers have been experiencing have should be cleared by 6pm this evening. If you receive any reports of people experiencing issues accessing your site after this time, don't hesitate to let us know and we'll take another look into this 👀