Hey @leonialex I hope you're well! The last thing we want is for you to be unable to get a mortgage. Please drop our Social Media team a message here so that they can securely access your account and help to get this all resolved for you!
What are the requirements your social media team ask from us. So i will prepare for it. I also got same issue. But this happen with me now in January 2022.
Hi @garysmithe, when you drop our social media team a message, we'll need the account number or the mobile number that was linked to the account along with some personal details including name, date of birth and postcode. Any additional information that you can provide include amounts, dates and any references from your credit report can also help the team with their investigation 🙂
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