Vat after employee advantage discount.

[Alishalnr88]

Hi, ive recently been looking back at my bills for the past 18 months with vodafone. And ive noticed that i was paying my price plan is correct after the 20% is taken off but then im being charged vat ontop of that is this normal, why would they offer a 20 discount and then charge us the vat i thought vat was suppose to be included in the proce plan it clearly states this in t&cs

[Gemma]

Hi @Alishalnr88

When you took out the contract, it would’ve included VAT and it’s included in your plan.

We break down the itemisation of your bill, before VAT and then add the VAT at the end of the invoice.

This helps our customers that need VAT invoices for work purposes for example.

Thanks,

Gemma

[Alishalnr88]

Yeah gemma i know that it was just because i got a discount added on so then i got the 48.50 plan and with that it was suppose to be 38 pound inclusive of vat. But last months bill was 39 plus vat so its all just a bit confusing

[Retired-Sarah]

Hi @Alishalnr88 

If you’d like us to take a look into this, you can find all the ways to contact us here.

Thanks,

Sarah

[Magicman13]

If your discount is 30%, then you should pay a base tariff of £33.95 after discount. If your bills are £39.00 then that suggests that you have either a £5 bolt on or fee applied to your invoice.

Maybe you have a few pounds worth of usage charges?

If you can post an image of your bill summary then that would allow the forum team to look at your statement and see what you are being charged for. If you do, then make sure to cover any mobile or account numbers that are on your invoice.

[Alishalnr88]

Ive being doing this for the last week or so, theres not much more i can do about it now because im just getting alot of different answers and its very fristrating nothing i can do than just let it lie and just leave vodafone at the end of my contract period. But thanks anyway

[Alishalnr88]

I have no bolt ons what so ever, i dont need any as im on vodafone red 4g and i have the 20% discount. I dont know how to post a summary of my bill.

[Magicman13]

On your invoice, in the Summary section, it should give you a breakdown of usage and charges and show something like this.

Price Plan xxxxxxxxx £38.80 +VAT.

VEA discount £7.76 +VAT.

Calls and SMS usage £0.00

Data usage £0.00

Total before VAT £31.04

VAT £7.76

Total £38.80.

VAT is charged at 20% and you have a 20% discount so effectively, your discount covers the VAT cost. £48.50 minus 20% is £38.80 so your bills each month would be this amount provided you did not have any usage charges etc.

Your bills being just under £39.00 is correct and not an error.

[Alishalnr88]

Yes but what im saying is its 39.00 before vat

[Magicman13]

That is correct. It would be £38.80 on your base tariff cost. before VAT. VAT is 20%. Then the Discount of 20% is applied taking it back down to £38.80.