@mrabetr wrote:
Can someone tell me how is this fair on the consumer from a UK Broadband Deal?
"Each April from 2022, your monthly plan charge will increase by an amount equal to the Consumer Price Index rate published by the Office for National Statistics in January (CPI rate) plus an additional 3.9% on top of the CPI rate. We will apply that CPI rate plus 3.9% adjustment from your April bill. In the event that the CPI rate is negative, this will be ignored but the additional 3.9% will still apply."
3.9% is so arbitrary and if the CPI rate is negative it gets ignored.
Does Vodafone really care about consumers? or just trying to trick them into deals with unfavourable terms
While I agree it is a dirty tactic you agree to this when you sign up.
The people to moan about is Ofcom how they allow this sort of thing and time after time appear to be either clueless or really in favor of companies not consumers.
If we had a proper body not one that allows people to opt in and out with constant focus only ever to go after Openreach you would think they would put in place you sign a contract this is the price it is until it ends or if price needs to change this gives people penalty free to leave (The same issue happens on mobile contracts as well)
Contracts was never like this before it's something which has come in last decade the same with adding CPI.
It's about time we had a proper authority put in place make all networks pay out comp when issues happen and stop forcing people to take 24 month contracts with price hikes.
I know it wont happen so it's something we have to put up with.
