Broadband disconnection problems

[Underwhelmed2]

I'm out of contact and finding it extremely difficult to understand the cancellation process.

I've notified Vodafone  ( by telephone, eventually), twice.

Chat bot, unhelpful as usual.

I've turned off the vodafone router and put it in its box

I've spoken to a vodafone rep who told me the earliest I could cancel would be  in almost 6 weeks' time until I challenged her and she revised this to 2 days which I agreed to.

 Then, I open my email today to find a new vodafone-generated bill seeking payment in advance for the next month for the full amount of my broadband and landline charge.  Stuff like this really knocks my confidence in the system. Any advice on what I do next?

[Effie]

Hey @Underwhelmed2 I hope you're doing well. Once you've put in your 30 days notice over the phone you will still be billed as usual until you have left the network. You then have a final bill generated within 30 days of you leaving and this will contain a credit for any line rental you paid for in advance but didn't use due to the cancellation. This credit can then be refunded to you. 

So we can make sure everything is set up correctly for your cancellation, please pop over to the Social Media Team here and we can double check everything for you.