CCTV connection problem

[DaveAA]

I have just installed my ultra hub but now my  CCTV app (DMSS)  will not connect....help please

[Tal]

Hi @DaveAA, if the mobile device is connecting to the Hub and everything works except the CCTV app, then I would advise running some troubleshooting on the app it self like reinstalling it and reconnecting it to the CCTV channels/ camaras or contacting the app customer support for further advice.

[Cynric]

@DaveAA Try compatibility mode on WiFi.

[DaveAA]

Tried that thanks, didn't make any difference 

[DaveAA]

Right, a bit more clarification:

My cameras are part of my network and two with ip addresses  starting with 192.168 are showing in the app as connected but the other 4 with ip addresses starting 10.1.1 do not show.

[Jayach]

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@DaveAA wrote:
My cameras are part of my network and two with ip addresses  starting with 192.168 are showing in the app as connected but the other 4 with ip addresses starting 10.1.1 do not show.

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They wouldn't, they're on a different subnet. How are they getting those IP addresses?

[DaveAA]

I'm not sure, these where set up by the installer

[Jayach]

We would need quite a bit more info on your setup to make any suggestions, but is there any other differences between the working and not working cameras, other than their IP's, and just how are you identifying their IP's?

[DaveAA]

I use Smart PSS to view my cameras on my Pc but although it finds only 2 they will not connect via this software were as they did before on the old EE hub.

I get all the camera details off the NVR. There is no difference between the cameras other than the 2 with ip's 192.168.** are not not hard wired and are via a TP link. 

[CrimsonLiar]

It sounds as if the easy way to get them working again, could be to have your Ultra Hub mimic the IP setup of the previous router - ie IP range masks etc.