Can Vodafone change settings on your router?

[nkclayton]

I have just been told by the online tech team that they have changed some advanced settings on my router to improve my connection that keeps dropping out. Specifically to help with the poor signal-to-noise level of my DSL line.

Can they actually do this? I have changed the admin password for the router so do they have a backdoor or was this just a 'placebo' solution by the support guy?  By 'placebo' I mean they didn't actually do anything except tell me that they had to make me feel better...

[Jayach]

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@nkclayton wrote:

Just went back to look at the screen shot you posted earlier and it says you have a 'Vodafone Wi-Fi Hub' but mine reports a 'Vodafone Power Hub' so I guess we are using different kit which is why I can't see the Gateway version.

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Yes, I've got the earlier THG3000 hub, but Vodafone do try to keep the firmware interface consistent between the different hardware offerings.

I'm hoping my problems may have been resolved as I've had no dropouts or reconnections since yesterday, and they were happening every few of hours prior to that. are you still getting problems?

[Ripshod]

Run a traceroute to bbc.com and copy/paste the results here. The first IP outside of your home network will be your gateway. 

[nkclayton]

Thanks for the suggestion @Ripshod. The Gateway address was shown on the s creen shot I posted.  @Jayach was asking about the version of the Gateway module in my Router -- I think.

[Jayach]

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@nkclayton wrote:

Thanks for the suggestion @Ripshod. The Gateway address was shown on the s creen shot I posted.  @Jayach was asking about the version of the Gateway module in my Router -- I think.

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Sorry, no i was just asking the I.P. address of the gateway in the router, I might have confused thing by stating where mine is located (Surrey Quays in London)

Since I had a 20 minutes outage yesterday I have had no more reconnections, so I'm hoping that it was fixed then, but Vodafone will never admit just what they did.

[nkclayton]

Aahh...  Well WhoIs tells me that mine is in Lincoln so not the same.  I will try putting in another call to the tech team and see if they can explain why mine says 'Not connection' the whole time.

Thanks for all your help.

[Doony]

Did you get an answer? I've just joined and I'm getting the same thing.