Cancelled contract during cooling off but vodafone set up my direct debit

[DrMisrule]

Hi all. After a lengthy conversation using the chat service this Monday (as I was unable to use the phone service, due to it requiring my account number, of which only the last 4 digits had been supplied), I received a text confirming I'd successfully cancelled my Home Broadband order. However, two days later I've received a text confirming that Vodafone has successfully set up my Direct Debit. I'm presuming this is a glitch in the process as it hasn't showed on my bank account, but I'm loathe to go through waiting in a chat queue for over half an hour again to check! Has anyone else had this? Just concerned that if they have set it up and I cancel it via my banking app, they will stick me with unpaid charges and I'll have to spend a lot of time trying to talk to Customer Services again. 

[Ripshod]

If they do stick you with any charges you have the text to shove in their face, so keep that very safe. That's if the worst happens.

Be positive, they don't really mess things up as much as any forum's thread count would suggest. 

[Jayach]

Do not cancel the DD, it will be easier to get the money back than sort out your credit score.

But having it set up doesn't mean they will use it.

[DrMisrule]

UPDATE: Thanks for the replies so far. I've just received another text reconfirming my installation with CityFibre, so it looks like either their processes are not working and I'm getting automated texts (but they have actual date and time), or Vodafone haven't passed on the cancellation information!

[DrMisrule]

UPDATE: I received further texts from City Fibre regarding my installation, so in the end I had to take it up with them directly and cancel my installation. Despite Vodafone advisors (2 separate chats) that everything would be cancelled, it never was. Really glad we decided not to go ahead with Vodafone broadband, as the customer service has been extremely poor.

[Zaf00]

Hi,
Do not expect any action to be taken from contacting the chat support team, they are hardly as useful as the bot that wecome you there.
From personnal experience chat support team answers are heavily scripted: They are good at understanding and apologising, but not much else.
This is by far the worst customer service I had to deal with.