Delete 6e booster

[Sarafianl]

Does anyone know how to delete a 6e booster from the hub 2 please?

[Effie]

Hey @Sarafianl I hope you're doing well! If you give the dedicated Broadband Team a call on 0333 304 0191 or drop them a message here they can walk you through the steps needed 😊

[Ripshod]

10 second pings? You got problems.

[Cynric]

@axool Nice copy from Reddit. 😁

[Sarafianl]

There is no way to delete a booster yourself. Wifi team said you have to leave it disconnected and eventually it goes away on its own. 

[AndyH38]

Just to expand on this, I just had the same conversation with support myself... they told me any booster that remains disconnected for 30 days or more will automatically be removed from your app. I'll report back in about 3 weeks to confirm/deny this lol

[Sarafianl]

There about right. It went on for weeks in my view. Crazy you can't remove them. 

[AndyH38]

Agreed, it is a very basic feature to omit from the app... I'm finding a lot of very basic options that just ain't there, both on the app and the Ultrahub web UI. Kind of understand them dumbing down so the inexperienced don't break it and have to ring Support, but the 'Expert' menu on the Ultrahub is laughable 🫤

[AndyH38]

I can confirm the disconnected booster disappeared from the app today, exactly 30 days after I unplugged it 👍