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Password reset

karenlawson68
2: Seeker
2: Seeker

I how do i reset my password to get onto my broadband account. I have tried but it keeps asking for my mobile number when i don't have a vodafone mobile. I cannot talk to an advisor on chat as i cannot get past the security questions.

1 REPLY 1

Jason
Moderator
Moderator

Hi @karenlawson68. To double-check, has your broadband service been activated? If you get in touch with our Social Media team, they'll be more than happy to take a closer look into this, as we don't have access to your account here on the Community.