TP LInk BE9300 Tri-Band Wi-Fi 7 Router

[KelDavey1]

Hi All... Hoping someone may be able to help? 

My Vodafone Broadband was activated today (900Mb). I have a TP LInk BE9300 Tri-Band Wi-Fi 7 Router that I would like to use with Vodafone Broadband rather than their supplied router. 

I've input the PPPoE username and password which was supplied by Vodafone today, but I'm not getting connected. 

Does anyone have any idea for how to get this router to connect? 

Many Thanks

[Ripshod]

If it's a Cityfibre connection vlanid needs setting to 911. If openreach then no vlanid or disabled. If Kingston Communication then 101.

[KelDavey1]

It’s Openreach 

[Ripshod]

Make sure the username is formatted dslXXXXXXXXX@broadband.vodafone.co.uk and the password is 8 characters.

It's possible Vodafone have given you the wrong details. Ask again in chat using the following link (just a few security questions and you're through to a human). Copy/paste to a notepad document.

https://vodafone.co.uk/bbservcd 

[KelDavey1]

All connected now. A router reset and firmware update seemed to work. 

I have done a speed test. The download and upload all seem to be perfect. On the detailed results, how do these figures seem? Thanks 

 

[KelDavey1]

I’ll have a look at finding the VLAN field first, if that still doesn’t work I’ll reach out again to double check the user and password. Thanks

[Cynric]

@KelDavey1  Please stick to one thread.

This question is also here https://forum.vodafone.co.uk/t5/Other-broadband-queries/Vodafone-910Mb-Speeds/m-p/2752490