Telephone 'diagnostics' report failure

[ritz]

Has anyone used the Status -> Diagnostic utility -> Automated Diagnosis on the VF router?

My telephone service says 'Failed', although I believe it works.

Anyone else seeing the same, or Succeeded?

[Jayach]

Your picture hasn't been moderated yet, but are you on "digital voice"?

[ritz]

FTTP with voip, yes

[Jayach]

Now your picture has been moderated, it's obviously FTTP as it says ETH for wan mode.

I'm still on FTTC, and mine just says "Disabled".

[ritz]

---

@Jayach wrote:

Now your picture has been moderated, it's obviously FTTP as it says ETH for wan mode.

I'm still on FTTC, and mine just says "Disabled".

---

Thanks for checking. 'Disabled' would make sense on FTTC.

However, 'Failed' on an FTTP connection, where the phone is a VoIP service, is more alarming (hence the question...)

[ritz]

---

@ritz wrote:

---

---

Thanks for checking. 'Disabled' would make sense on FTTC.

However, 'Failed' on an FTTP connection, where the phone is a VoIP service, is more alarming (hence the question...)

---

Having spoken to L2 VF support (lovely chap Abdul, patient and methodical) the 'Failed' diagnostic goes away with a clean re-provisioning and remote restart of the phone component, only.

The re-provisioning also results in a single voip profile (see my other post here). The 'Failed' message above may relate to the fact that my 2nd voip profile was not registering to any SIP server...