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UltraHub 6E Compatibility Mode and loss of Internet routing for some devices on Main Wi-Fi

WA_Jopek
3: Seeker
3: Seeker

In Jan 25, i upgraded (somewhat regrettably) from the THG3000 router to the UltraHub.  Most of our home devices are new Apple and 6E capable except for the Sony TV /PS5 /Solar inverter Gateway/ Alarm System which remain legacy.

When the Ultra Hub was configured as a standard Main Wi-Fi only, every device connected to the Internet albeit with a few "laggy" video moments .  I turned on the Ultra Hub Compatibility Mode to moved my 6e capable phones and computers  to this -premium SSID. The 6E devices worked OK.  

The TV, Solar Cloud, PS5 and Alarm System remained on the Main Wi-Fi but now failed to reach their respective internet servers.  YTube worked on the TV but not Netflix. The Solar inverter was connected locally but would not reach its Cloud Service. I tried re-connecting multiple times but to no avail.  

The only solution was to factory reset the UltraHub and return everything  to  Main Wi-Fi. Its obvious this is /was a routing issue with my Ultra Hub but what is the solution ? Why did this happen?  

I will try activating the Compatibility Mode again but with a totally different password to see if that helps or the problem returns. 

THanks

1 REPLY 1

Cynric
16: Advanced member
16: Advanced member

@WA_Jopek Could you try changing the DNS from automatic to 8.8.4.4 and 1.1.1.1 these are Google and Cloudflare servers respectively.