Upgrade to 1.6 not an option but available ?

[slev]

HI,

Full fibre has been available in my street since April 2024 and I ordered the fastest available at the time and the pro package 900 mb,

Now the past month the 1.6 gbs package is now available on my street to all my neighbors via Vodafone but not me I can upgrade to 910 only with another new 24 month contract. all other providers are also showing 1.6gbs at my address. 

I have contacted the broadband team by phone and via live chat and no one seems to know why or how to let me upgrade to 1.6 gbs which is strange even 1 agent tried to say capacity which I very much doubt as my area is a new install for full fibre they only upgraded the full area April this year, seems like they are trying to save the new 1.6 gb for new customers only.

Anyone have any ideas how to get this sorted 

Thanks

ian

[Ripshod]

@Waseemsays has been reported for his spam post. Please, in the meantime, don't click on the dodgy link. 

[slev]

Thanks also had a PM same type of thing pretending to be CS also reported

[Janey]

Thanks for bring these to out attention both. Action has been taken internally.