Wan drop out

[Petewxm]

This keeps happening, anyone have any ideas?

[645976.512171] DROP wan in: IN=pppoe-wan OUT= MAC= src=93.174.93.231 DST=90.246.254.208 LEN=40 TOS=0x00 PREC=0x00 TTL=247 ID=31678 PROTO=TCP SPT=55932 DPT=15211 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000

21:58:05Category: firewall

[645925.041995] DROP wan in: IN=pppoe-wan OUT= MAC= src=185.175.93.14 DST=90.246.254.208 LEN=40 TOS=0x00 PREC=0x00 TTL=245 ID=60763 PROTO=TCP SPT=51324 DPT=34639 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000

21:57:43Category: firewall

[645903.422412] DROP wan in: IN=pppoe-wan OUT= MAC= src=80.82.64.127 DST=90.246.254.208 LEN=40 TOS=0x00 PREC=0x00 TTL=247 ID=21679 PROTO=TCP SPT=59803 DPT=8520 WINDOW=1024 RES=0x00 SYN URGP=0 MARK=0x8000000

21:57:30Category: system

Failed to send DHCPV6 message to ff02::1:2 (Permission denied)

[mesaboogieman]

Hi

I have recently moved to Vodafone broadband and I have exactly the same red error messages appearing in the event log of my latest model Vodafone router. As far as I can see I don't appear to be having any actual drop outs or speed issues though. Very odd.

mesaboogieman

[Privateofcourse]

Exactly the same...and loads and loads of dropouts. It's become completely ridiculous now.

[Smokeyhowle]

Was this problem ever resolved? I have exact same issue. Thanks.

[Smokeyhowle]

Did you ever manage to get this solved? I have the same issue, Many thanks.

[Privateofcourse]

Nope. I still get them frequently. I started with a dynamic IP address, which was plagued with drop out, and I phoned and asked to be switched to a static IP and that was done, but drop outs continued and continue daily and also, my VoiP stopped working properly after switching to a static IP (silence when answering my VoIP line).

I am contemplating phoning up and getting a dynamic IP address again, but then my server would be a pain to access. The drop out and inconsistent speeds more than anything have been the main issues. I've been with them for about a year I think. It's been very, very trying. I was with Virgin Media before this. They were far too expensive, but the broadband downtime was very infrequent...and exceptionally reliable, consistent connection. I was hoping Vodafone would get there, but, sadly, they haven't. I'm in an 18 month contract. I'm so sick of the drop outs I'll be looking for another provider when the contract comes up for renewal.

[Smokeyhowle]

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@Privateofcourse wrote:

Nope. I still get them frequently. I started with a dynamic IP address, which was plagued with drop out, and I phoned and asked to be switched to a static IP and that was done, but drop outs continued and continue daily and also, my VoiP stopped working properly after switching to a static IP (silence when answering my VoIP line).

I am contemplating phoning up and getting a dynamic IP address again, but then my server would be a pain to access. The drop out and inconsistent speeds more than anything have been the main issues. I've been with them for about a year I think. It's been very, very trying. I was with Virgin Media before this. They were far too expensive, but the broadband downtime was very infrequent...and exceptionally reliable, consistent connection. I was hoping Vodafone would get there, but, sadly, they haven't. I'm in an 18 month contract. I'm so sick of the drop outs I'll be looking for another provider when the contract comes up for renewal.

---

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@Privateofcourse wrote:

Nope. I still get them frequently. I started with a dynamic IP address, which was plagued with drop out, and I phoned and asked to be switched to a static IP and that was done, but drop outs continued and continue daily and also, my VoiP stopped working properly after switching to a static IP (silence when answering my VoIP line).

I am contemplating phoning up and getting a dynamic IP address again, but then my server would be a pain to access. The drop out and inconsistent speeds more than anything have been the main issues. I've been with them for about a year I think. It's been very, very trying. I was with Virgin Media before this. They were far too expensive, but the broadband downtime was very infrequent...and exceptionally reliable, consistent connection. I was hoping Vodafone would get there, but, sadly, they haven't. I'm in an 18 month contract. I'm so sick of the drop outs I'll be looking for another provider when the contract comes up for renewal.

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Shame mate, I had much larger problems with Sky who also operate through BT open reach, switching to Vodafone solved most those issues but i seem to get a lot of connection drops while browsing.
I’ve discovered if you search the SRC IP address on all the warning logs on your router with the website abuseIPDB, they alway come up as hacking sources (mostly Russian sources) usually trying Ports on your router for access.

so actually our routers are doing a good thing to turn the spam attempts. But with so many attempts on our IP it makes me wonder if we have software installed on a device which is leaking our IP to these hackers? I’m gonna remove every device from my network and reset my router to get a new IP, connect device one at a time until issues comes back.

[Privateofcourse]

This is most definitely a Vodafone issue, not leaking software. You don't have to take my word for it, but it'll save you a lot of headwork if you look at the forums first as you'll see there are a good number of customers with this same problem. I've done it all, looked for issues in my system, dismantled, put it together, you name it I've done it, and I didn't find any problems my end because they aren't here at my end. Any router that repeatedly disconnects the WAN when someone scans your ports is a router that needs to be dumped into the nearest bin. I've been using computers since they were a thing, that long, and had years of network experience as well, and I can assure you (not that it means much because you don't know me) that Vodafone need to fix this. Unfortunately they just aren't taking responsibility for what is their problem affecting a lot of customers but what they are doing is making customers jump through hoops like circus fools when they know it is actually their issue that needs to be fixed... 99% of the time.

Today I have had multiple, extended, drops, same as yesterday and day before. It is driving me nuts. Sometimes I am sitting waiting for ages for the system tray icon to show connected again before I can continue what I was doing.  Online banking, online shopping, I've had them all white out mid transaction. Absolutely ridiculous. And as for the VoIP not working anymore? Well, my phone rings but nobody can hear me...well I can't hear them. That is down to them. It working brilliantly before I switched to a static IP. Perhaps I need to get switched back to dynamic. Maybe that's the other foible. Very, very disappointed.

I knows these are difficult times, but these problems existed before COVID-19 lockdown, and still exist as we emerge 'slowly' out of it. Vodafone need to own this.

[zx]

Weird. We're getting something quite similar at the moment, pages loading halfway, and some not loading at all. What's more annoying, it's blocking one of our work VPNs, preventing us from working from home. Been round the houses for 2 days to Vodafone, 'being referred to 2nd line team, should hear back in 2 hours' to complete silence. Rang back, and the guy flat out lied to my partner 'got notes here from the 2nd line team' then started going through the *exact* same procedure for changing the DNS. Already done that, mate. 'actually there's no notes here' then completely fobbed us off when we asked to speak to a supervisor. 

We had similar problems with websites stopping half way through loading, but it's got chronically bad in the last few days. Changed the DNS, power cycled the router (otherwise it doesn't apply- did they tell you that?) verified it had changed, no effect, still not loading, still no VPN. (VPN works using a neighbour's wifi/tethering, the problem is with our connection/router). All sorts of weird errors on the router. When this happened before, our contract was up for renewal and we rang up to quit, they gave us a discount and 'a new router as there's known issues with the current one you have.' It got better, and now it's back to the same old rubbish, and we're locked into a contract with 18 months to go. Thanks, Vodafone.. 

</rant>

[Smokeyhowle]

We were with Sky for years and no issues then 2months ago we started having those exact issues. Wife’s work VPN stopped working, most apps wouldn’t data, half websites would load or not at all. It was terrible. We spent an entire month on phone trying to get it resolved, even had BT engineer out who swapped out connection on the exchange. Nothing worked. Every test they did came back as fine. Yet we couldn’t even load a webpage. 
swapped to Vodafone and service is much better but still having many of those issues, at least my wife’s VPN is working. I heavily suspect it is a BT Open reach issue. As my connection is stable and has never had issues, but to have similar problems with 2 separate ISPs both using the open reach network. I’ve tried 3rd party routers and had 3 different sky routers, none of them made a difference.