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credit file query

kev13
2: Seeker
2: Seeker

Hi i applied for the broadband in March and it was accepted but the next day Vodafone cancelled the order as there was a problem with porting the phone number. The account is still showing as active on my credit file. I filled a form out and sent it to the credit file team on the 15th of July but have had no reply. What do i need to do to get this account removed from my credit file.

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Lucy_F
Moderator
Moderator

Hi @kev13 Please pop our team a message via the contact information found here and we'll get this looked into, and raised for you.