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Disconnected pay as you go phone

JT10002
2: Seeker
2: Seeker

‎28-10-2020 02:41 PM

Hello   My phone has just been disconnected for being dormant, although I did make a call quite recently.  I have just topped up online, but have not been reconnected, although my payment has been taken. I can't find who to contact about this.  Any help would be appreciated.  Thank you!.

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3 REPLIES 3

AnnS
17: Community Champion
17: Community Champion

‎28-10-2020 02:51 PM

Hi @JT10002 

 

If you have only just topped up online the funds would still be ringfenced as a pending payment by your bank and will be claimed by Vodafone the following working day.

 

As you have recently made an outgoing activity and now a top up the number should be reconnected.  Speak to the Social Team on the link below attaching a link to the thread on the DM and they will help where they can.

Contact Us 

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JT10002
2: Seeker
2: Seeker
In response to AnnS

‎28-10-2020 02:53 PM

Thank you!

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JT10002
2: Seeker
2: Seeker
In response to AnnS

‎28-10-2020 03:19 PM

I've just been on the live chat and they told me to switch off the phone, take out and replace the sim and switch on again- and it's now working.  The old switch on and off trick!

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