Welcome to Vodafone Community
Sorry, there seems to be a problem
We can't add this service for you because you aren't eligible for it. - [2b2]
Tried calling and doing it won't let me either... please help!
Are you just joining Vodafone or are you trying to change from your current Big Value option ?
If your moving tariff have you opted out of your current one ?
What have Customer Services advised on the phone to you @KONVIKT ?
There maybe some help in the following link that explains how to go about getting a BVB and there’s also a text service too.
If your still stuck then customer service on 191 or Live Chat should be able to help you.
Current Phone > Samsung Note9 _512Gb > Model: SM-N960 Duos.
Samsung Gear s3 Frontier Watch.