I cannot register on the Vodafone website

[fluffybunnyflip]

Hi everyone. I hope you can help. I have a quick story to tell:

1. I used to have a Vodafone account that was pay monthly. I paid off the phone associated with it so decided to give Three a go.
2. I moved my number (let's call it 012345) to Three.
3. 5G speeds were very impressive but coverage was nowhere near as good so I moved my number back to Vodafone on PAYG+.

Now, I cannot register for a Vodafone account. If I log in using my username or phone number (012345) I log into an account that is Inactive and I cannot do anything. If I try to register the number again, I get an error saying that the number is already registered.

I am completely stuck and cannot access my Vodafone account. Can anyone help?

[CallumR]

Hey @fluffybunnyflip we'd be more than happy to take a look at your online account and get your logged in. Can you please reach out to our Social Media team via Facebook or X.