Can't register for my Vodafone app or Top Up

[DannyDS]

Hi.

I'm trying to register my number for the my Vodafone app, but it says we didn't recognise that number.

I also cant top up as it throws the same error.

When I ring 191 to speak to someone it wants to send a code, but when I enter my number it also says that is invalid.

Speaking to live chat they want to send a code to my phone but the code never comes through, I can receive phone calls just fine.

Live chat got the number transfer team to look into it and I got an email back from them saying they can see my number ported in ok and it wasn't anything to do with them.

The number has been ported for 2 weeks now.

Any ideas? 

Thanks 

[Gemma]

Hi @DannyDS thanks for reaching out to us about your number not showing as registered. We can check what's happening from our side and make sure all the files have been sent across, from your previous provider. Please message us on Social Media.