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Solution

PAYG Credit disappeared

AnnMarie66
2: Seeker
2: Seeker

‎22-02-2020 06:27 PM

I topped up with £10 credit, but it seems to have just disappeared without my knowledge as to how it's gone.  Therefore I can only make emergency calls only on my phone at the moment.  I hadn't even sent a text or made any phone calls.  How did this happen...?

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1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

‎22-02-2020 06:35 PM - edited ‎22-02-2020 06:41 PM

Are you on Payg1 or the Big Value Bundle tariff is the first question @AnnMarie66 

Your myvodafone should show which.

 

If your still unsure then customer service on 191 or Live Chat can access your account and advise where your credit has gone to.

 

And the Vodafone Social Media Teams via Contact-us-for-account-specific-queries can help.

Unfortunately there is no account access via this forum anymore.

Current Phone  >

Samsung Galaxy s²⁵ Ultra 512gb.