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Pay as you go

Retaining late father's mobile number

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3: Seeker

Hi,

 

My father passed away several weeks ago and I was intending to continue using his PAYG mobile number as my own in his memory - however when I turned his phone on earlier it said the SIM card was invalid and when I rang his phone using my phone it said the number was invalid. Is there anything that can be done to reactivate his SIM card/number please?

Many thanks.

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15 REPLIES 15
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17: Community Champion

Hi @jmg156 

 

First may I say I'm very sorry for your loss.

These links may help.

vodafone-uk/bereavement/form. 

Account-billing/Life-events. 

With a Payg if there isn't any activity on the  account such as calls , texts , data usage or topping up every 180 days then Vodafone can suspend the account and then should text the number to forewarn that a person then has a further 90 days to make an activity or they can suspend the account and quarantine the number to be given out to someone else at a later date or even given to another Network.

This text shouldn't be relied upon and of course I respect the circumstances of this case.

The Vodafone Social Media Teams maybe able to advise what can be done for you to see if....

1. As your not the account holder what can be done to give you the number if at all.

2. Can the number be retrieved out of the quarantined area. i.e Has it been caught quick enough as there is only a small window of opportunity to retrieve it.

 

Contact-us-for-account-specific-queries. is the link for the Vodafone Social Media Teams. 

I wish you all the best with this situation and take care.

 

🌈Stay Safe  🌈.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Yes @jmg156  A nice memory of your Father.

 

A lot is going to depend on how long it has been since the SIM made a chargeable connection to the network, this is the only way VF would know the SIM was in use.

 

The problem you may find is when the number has already been allocated to a SIM ready to be reissued to another user, or if the number was not an original Vodafone number and has been returned to the originating network.

 

Contact the Social Media Team, I would suggest Twitter with a link to the thread, if it is at all possible they will let you know how this can be done.

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3: Seeker

Hi there,

 

Thanks for you reply. I have asked on Twitter but unfortunately the number can't be retrieved - a shame but it is what it is. 🙂

 

Many thanks for your help.

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17: Community Champion

You're very welcome @jmg156 

All the best.

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

@jmg156 wrote:

Hi there,

 

Thanks for you reply. I have asked on Twitter but unfortunately the number can't be retrieved - a shame but it is what it is. 🙂

 

Many thanks for your help.


Hi @jmg156 

 

You may have asked on Twitter, but I am wondering if you sent a DM with a link to this thread.  This sounds very much like a standard from a script reply without any thought having gone into just how important it is for you to have this number as memory of your late Father.

 

I would wait for an official reply to this thread from the Social Media Team, more effort needs to go into this for you to be able to keep the little memory of your Father.

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3: Seeker

Many thanks for that - I'll definitely hold on in that case

 

It's nice that there's people who get how important it is to me - I really do appreciate your kind words

 

Cheers :Smiling:

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17: Community Champion

Yes @jmg156 

 

I hope the Social Media Team look into this more deeply and make every effort possible to get your late Father's number returned to you and you are able to keep his memory.

 

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17: Community Champion

Do please let us know how you get on @jmg156 

 

🌈 Stay Safe  🌈 

 

 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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Moderator

Hi @jmg156, I'm awfully sorry to hear about this. Do you know when the phone number was last actively used? The reason I ask is because after 90 days of inactivity the number is no longer in use. It's near impossible for us to retrieve the number. I appreciate that isn't the help you were hoping for and I am truly sorry that we might not be able to help you with this. Please by all means, drop us another message on Twitter so we can delve a little further and see what we can do 😊

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17: Community Champion

Hi @DaneB 

 

There is some confusion here over the time of inactivity. 

You mention 90 days, the PAYG airtime Terms an Conditions mention 'you do not use the service for 180 consecutive days'

Also quite sure I have seen some reference to not using the phone for 90 days, followed by a further 90 days  but with a total of 270 days before the final cut off with there being absolutely no chance of getting the number back.

 

Presumably, this has now changed and the total number of days of inactivity before final cut off is 180 days.

 

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17: Community Champion

Thank you @DaneB for taking the time to speak with @jmg156 

Please @jmg156 do take up the offer to re engage with the Vodafone Social Media Teams via Twitter linking back to your thread here.

Please let us know how you get on.

 

Best of luck.

 

🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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17: Community Champion

Exactly @BandOfBrothers 

 

Just as I have urged @jmg156  to do.

 

If there is any chance of the number being retrievable the Team here are the best people to help.

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17: Community Champion

Just as we have urged @jmg156 to do @AnnS 

 

Indeed mentioned in the very first reply in this thread.

 

Fingers crossed @jmg156 

I wish you all the best with this situation. 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.

 

Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
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17: Community Champion

Couldn't agree more @BandOfBrothers 

 

CC's working together to support and help our fellow customers, that's an example of the forum working.

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3: Seeker

Hi Dane,

 

Thanks for your response. I've sent you a message on Twitter 🙂

 

Cheers!

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