30 day pay monthly - but can't upgrade for 90 days!

[glcat]

Just spent over 90 minutes on chat to be told that because I have had my 30 day contract SIM for less than 90 days I can't upgrade - for "secuirty reasons"!

Any idea what these security reasons might be?

Is this even legal?

[BandOfBrothers]

I believe their saying you need to pay x3 bills on time to show your conducting your account properly.

Check your contract terms and conditions.

@glcat 

upgrades 

[glcat]

I don't see anything in the T&Cs - could you point me in the right direction?

Anyway this wouldn't be a security issue, it would be a credit worthiness issue surely and difficult to see how it's any different from if I were to take a new contract from voda with no history!

[BandOfBrothers]

Hi @glcat 

I'm not sure on the wording of “Security Issues ” by the Live Chat agent but I'm sure there going from support information they have to hand.

If you want further official clarification then please do speak with Customer Service's on 191, or the Vodafone Social Media Team's via Twitter DM or Facebook Messenger and they'll access your account to clarify if there isn't anything evident in your contacts T&C's.

There is however information on upgrades aim the link I added in earlier.

Contact-us-for-account-specific-queries. 

I wish you all the best with this. 

[AnnS]

Yes @glcat that is correct. Credit checks last for 90 days.  You have been credit checked for a 30 day contract.   If you were wanting to upgrade to an device and  airtime  plan as with an Evo contract it would require an additional check for the device part of the contract 

The next time you contact Vodafone it would be worth asking the amount you have been credit checked for.

[glcat]

What's an EVO contract?

I wasn't offered the option of having another credit check - is this a possibility?

Again, I am struggling to understand how I can buy something from Vodafone with no previous history no problem, but having been a customer for 2 months somehow makes me more of a risk. 

A bit odd surely?

[Beth]

An EVO contract is where you pay for your SIM and phone separately. It's a part of our policy that once you take out a new contract you're unable to upgrade for 3 months, this is so you can make three clear and full payments with us. It's to reduce the risk of fraud with regards to new contracts is all. If you'd like to discuss your upgrade options, you're able to do this on 191 from a Vodafone phone (03333 040191 from any other UK phone), through our live chat team here, or through self-serve on our website and the MyVodafone app