Hi @Petebryce60
When you insert your sim card do you see the Vodafone name at the top of the phone which indicates the sim card is activated ?
May I assume Vodafone have supplied the phone to you so it will accept the Vodafone Sim card or it's unlocked to all networks ?
You could try going into the phone's Network Settings, Connections and then choose another network and then select Vodafone.
As a process of elimination can you try your sim card in another phone and then see what happens.
If you've recently ported from another network to Vodafone then your account may be setting up.
What-happens-on-the-day-my-number-moves-to-Vodafone.
“ What time will my number move?
Your number should move between 11am and 5pm, but it can sometimes take until the end of the day.
You might also experience intermittent service on the day (e.g. temporarily unable to make calls or use mobile data), which is a normal part of moving your number.
If your number hasn’t moved over by midnight, restart your phone with the SIM in it. If this doesn’t work, start a chat with us. ”
Customer services on 191 , 0333 3040191, Live Chat or the Vodafone Social Media Team's via Twitter DM or Facebook Messenger can access your account to check things at their end.
Contact-us-for-account-specific-queries.
Current Phone >
Samsung Galaxy s²⁴ Ultra 512gb.
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