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15-12-2024 01:44 AM
Good evening all,
I have now received 2 of the same text to the alternate phone number that is registered on my account in relation to PAYG/Pay as you go, even when I do not have any kind of PAYG products, and additionally, my alternate phone number is on a different network entirely and is not tied to Vodafone in any way. My own main personal number (that is with Vodafone) is on Pay monthly. I have contacted customer services and was advised that this is simply “a glitch”, but I’m starting to feel concerned that my account is somehow being compromised?
Is anyone else experiencing this?
16-12-2024 09:40 AM
Hi @lovelylavenderx Please pop us over a message via our team on the contact information here and we'll take a closer look into your account and why you may be receiving these messages.
16-12-2024 09:55 AM
I’m afraid I don’t use social media so I cannot contact you through those channels
16-12-2024 10:16 AM
Thank you for sharing. In this case, our team over the phone on 03333040191 or Live Chat here can help.
16-12-2024 11:32 AM
I’ve spoken with your “live chat” option about 3 times and each time it’s been absolutely useless, hence why I made this