Remove Credit default

[marksheppard]

Hi - as per many by looks of it, i'm in process in applying for new mortgage and find a vodafone default on my credit history. I tried multiple time to get this resolved in the past but everytime i called Vodafone i was passed from pillar to post with no resolution. Not once could they even find my ever having an account, even when i quote reference numbers on mail i had rec'd from them. After many months replying and being unable to resolve i ignored, the £17 debt then obviously got passed to Lowell debt chasers and again i started the impossible task of trying to find someone to discuss this with and understand where this debt has come from. £17 is not a lot of money and if someone could have ever helped me i would have paid it off..  

Since i have no other choice i will take this to the ombudsman, as whenever i speak to vodafone they ask me what me phone number was and i never had one, or they can't find any record against my details and we go around and around in circles again. Can't believe this company has affected my mortgage application now!! absolutely disgusted and can't get to resolution. 

[TJ]

@seema_majeed I've sent you a private message to contact us in the comment above so we can investigate this for you. Please let me know if you've not received this and I'll send it out again.

[sans0290]

I have a similar issue! I received no letter mentioning that I was going to be issued a default. Is there any chance at all it can be removed?

[Tash]

So that we can help with your default query @sans0290, I've sent you a private message with details to contact our dedicated team. Once we receive your details, we'll then be in touch.

[txpeacock]

Hello,

I have almost exactly the same issue - £14 default (£14?!) which promises to derail my mortgage application. Can you please help me?

Many thanks,

Penny

[Mark]

I'm sorry to hear you're experiencing a problem with your mortgage application @txpeacock. So one of our Credit File specialists can take a look into this, please follow the instructions in this private message.

[Rockafelleferg]

Hi, is there any chance someone could send me a private message? 

Like the other guys, I have a problem with a default on my credit report.

I took out a contract in 2010, used the signal location strength checker and it came back that I would have strong signal based on my area.

unfortunately, this wasn’t the case and I complained to Vodafone who said they would cancel my contract as they couldn’t provide the service they said they could deliver.

after recently checking my credit report, the Vodafone account is in the closed accounts section with a remaining balance and is still being updated.

any help would be greatly received.

many thanks.

[TJ]

So one of our Credit File Specialists can take closer look into this for you @Rockafelleferg, I've sent you a private message with details on how to get in touch.

[jm623]

Hi, ive been having similar problems to the ones described abouve, how would i go about getting in touch with the credit team? Thanks, Jack

[Adam]

Hi @jm623 you'd need to contact us on our other Social Media pages so we're able to help with your credit rating query 

Facebook - Vodafone UK

Twitter - @VodafoneUK

[ntullyschulz]

I'm having the same issue. Vodafone left a default notice on my credit file for £25 which was already paid early July 2019. I rang customer service few weeks ago regarding this they promised me the default will be removed immediately but till now (22/10/2019) the default is still there and causing a lot of issues for me to get a car loan. Please I need help on this urgently.