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I am confused about a payment or where it has come about, I had finished my contract and received and saw I had a £18 default. So I contacted vodafone about this and they said an email was sent to me when asked to confirm the email it was an incorrect email address which didnt belong to me. Then I was told my info will be passed on and I would recieve the correct help to get this removed but have heard nothing. I want to get this paid and the default removed. However no one has been in touch since. I just want help to help remove this please.
Im experiencing somerhing very similar but mine is form 2 years ago and has been on my credit report since. I need this sorting immediately.
I appreciate how damaging a Default can be on a Credit File from my own personal experience as these last 6 years if warranted even when paid off. Their status changes from Outstanding to Settled but still remains for 6 years.
What we see is a person ends their contract but then cancels the Direct Debit more or less straight away.
Vodafone can take around 2-4 weeks to produce the final bill and then take payment or issue a refund which they do via using the direct debit but if it's been cancelled too early they have no Avenue to do this.
Also once everything is settled they issue a Sorry your leaving letter and £0 bill which confirms account cancellation.
Vodafone are not required to pre warn customers they are adding a Default.
They'll add one if they feel they've exhausted means of contact. I appreciate what your saying about the email address.
The first thing to do would be to call customer service on 191 or use Live Chat to ask them to escalate this to their Credit File Specialist Team for investigation. If using Live Chat remember to request a copy of the transcript before the chat ends.
They also have a dedicated Credit File Specialist Team.
My apologies at having to send you elsewhere to engage with Vodafone UK as I appreciate you came here , signed up and created a post to reach out for help but the Team here can no longer help with Account based issues.
But it's the same Social Media Teams here that help and assist via Facebook and Twitter.
The Social Media links I've provided are the Official links that the Vodafone Forum Team here would provide you once they caught up and have read your thread.
Things have changed as they have decided that help and assistance with account based issues would be best supported that way.
I appreciate not everyone wants to use Social Media however it takes but a few moments to create a Twitter or Facebook account and then can be forgotten if necessary. Just a thought.
Please remember to include the link to your forum post, along with your username.
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