Using PAC code didn't cancel contract, Vodafone keeps charging me. Same number now with 2 networks.

[Insignia]

So I didn't notice my contract lapsed and Vodafone started charging me £50 a month. I quickly requested, and used, a PAC code (on the 8th May) and moved over to a rolling contract with Lebara. Everything worked fine and the number is usable and is definitely with Lebara.

Unfortunately, Vodafone didn't get this memo (somehow) and have continued charging me the £50 a month. I can still log in to my Vodafone account, which claims this number is still with Vodafone as a pay-monthly plan and when I log in to my Lebara account, it shows the same number!

Phone help-desk has been hilariously unhelpful (long wait times only to be hung up on) as has the online chat.

I've had to cancel my direct debit because I can't afford to keep paying this and Vodafone are obviously in no hurry to fix the problem. How can I go about actually getting this contract cancelled and my over-payments refunded as Vodafone owe me over £100 at this point?

Thanks

The screenshots below show my request for a PAC number and the same number being used for both a Vodafone and a Lebara account (censored number, obviously).

[Insignia · Accepted solution]

Resolved

Apparently I can't edit my original post, but I eventually got through to someone very helpful on Vodafone's online chat who resolved my issue. Thank you Deepa!

[Jason]

Hi @Insignia. Thank you for keeping us posted. It's great to hear that Deepa in our Live Chat team was able to resolve this for you. 

Although you've now switched over to a different network provider, if you do have any other questions or queries please don't hesitate to ask, we're here to help. You can also find lots of handy self-help using TOBi and our Support Centre online.

[Getafix]

You probably have been told that the PAC did not work as Lebara uses the Vodafone Network.
In case anyone in Future is trying to use PAC to port a number, they just need to check that the New provider is not piggy backing on the same Network.