So my Z fold 3 inner screen died this week, there was a bright white line in the middle of the inner screen , so took it to my local Vodafone shop where was told there is major problem with this device , and wasn’t the first and probably not the last with some kind of problem with the inner screen .
so the phone was then sen away to Vodafone repairs as it was only 10 months old so still well under warranty or so I thought ! Turns out that as I replaced the dreaded screen protector on the inner screen myself as told to do so by Vodafone employee in January this year that I had invalidated the warranty ( original screen protector had started to crease and had then started to accumulate various small objects in the broken parts of the protector ) .
spoken to 3 different departments, first Vodafone repairs which stated the fact that because the original screen protector had been removed that there is nothing they can do unless I pay 400 pound for them to replace the screen lol
2nd person was someone in warranty department that said it was due to the device had been dropped and that’s why it can’t be fixed under warranty , mmmmmm
3rd person was custom services who then said has I had Samsung care + which came bundled with the phone I should take it up with them as there was nothing Vodafone could do ?
I find this disgusting as I was not aware that replacing inner screen protector should suddenly brick my £1500 pride and joy ! Why wasn’t this mentioned before point of sale ? If the screen protector wasn’t or isn’t supposed to come away then why would it ? And that if you get any delamination on the original protector you need to send it away for Samsung to repair it to keep within the warranty, how stupid is this practise
