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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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renew contract

My mobile contract (24 months) paying monthly will end in three weeks.  What do I need to do to keep my phone and phone number? Will the contract be rolled on, on a monthly basis? That is to say, if I do not upgrade for a year or so, my phone will st...

Liuchao by • 2: Seeker
  • 5739 Views
  • 8 replies
  • 0 thanks

Vodafone Advantage Discount Scheme

Hi all, just wondered is Sainsbury's staff still get discount with the Advantage Discount Scheme? I used to a few years ago, but just wondered if they are still in it. Thanks

Resolved! Switching regions

I am moving from Egypt to England, but I need to get a monthly phone contract here. I want to know, can I get a contract in Egypt, and then transfer it to a UK branch, or do I have to just buy it fully and then get a British sim in the UK? I would pr...

To pay outstanding bill

I have got a letter from CCSCollect that i have got outstanding balance of £25.28. I wanna discuss to somebody about it i tried to call on vodafone halpline but when i entered my old number it says this is a wrong number so can somebody give me a cal...

mst incompetent customer service I have ever dealt with

In janurary 2020 I lost my handset and subsequently had it blacklisted via Vodafone. I was advised that should I come back into possession of the lost handset it would be a simple request to have it unblacklisted and be able to use it again.In May 20...

alpod by • 2: Seeker
  • 1630 Views
  • 1 replies
  • 0 thanks

Incoming calls

Hi I am trying to find a phone number I have losted in my incoming calls from my other mobile it is important as it was a long lost family member that had been in contact how can I get this number I deleted all calls I remember the 1st 4 digits and w...

Izzy63 by • 2: Seeker
  • 1314 Views
  • 1 replies
  • 0 thanks

Assign two names for the Bill

Hi Me and My wife both registered as an Account holder I am the second account holder with full-permission I was wondering how can we put both of our names on the Bill paper. I briefly chat with the customer service agent. explained to me only one Ac...

Resolved! Sim 1 not allowed

Hi got my new s21 ultra a few days ago but when I put my sim in slot 1 I get the message sim 1 not allowed. The sim works perfectly fine in sim slot 2... but its strange because I can put other sims in sim slot 1 which work perfectly fine so I don't ...

No recognised number so no support.

Really struggling here. Every avenue blocked. I've been 'with' Vodafone for 24 hours. So far it's been an absolute disaster and wasted hours of my time.It started off well enough. I signed up yesterday because my previous provider was giving me the r...

thesled by • 4: Newbie
  • 2891 Views
  • 5 replies
  • 0 thanks

Contract ended, transferred number, what now?

I wasn't sure which board to use. I got my Samsung phone 2 years ago from Carphone that came with a Vodafone contract. My contract ended yesterday and yesterday I got a monthly message that my bill is due on 4/6. I gave another network my PAC and tod...

lainas2 by • 2: Seeker
  • 3043 Views
  • 3 replies
  • 0 thanks
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