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A place to discuss the My Vodafone App, bundles, Vodafone devices and more. For any account specific issues, contact Customer Services (here).

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Forum Posts

5G roaming in Greece

Hi,  is it possible to use 5G of Vofafone Greece while on Roaming? If not, when is this planned for? Thanks

giorgosa by 4: Newbie
  • 1975 Views
  • 1 replies
  • 1 thanks

My vodafone acct locked

My vodafone account os locked. Spoke to an agent earlier today who couldn't reset it and said she had to refer it t to the back office team and to try again in a few hours. How do I know when they have fixed it?

scotbot by 2: Seeker
  • 1563 Views
  • 3 replies
  • 0 thanks

New number on old account

Hi all I used to be Vodafone mobile customer a few years ago, and I still have the login details for My Vodafone, but there are no active services attached to it. I have just rejoined Vodafone via a mobiles.co.uk offer, and would now like to be able ...

Credit file default removal

Hi,   I have an immediate query regading defaults on my credit file from a vodafone pay monthly account- [Removed]   I cancelled my direct debit for this contract in protest due to a separate issue with vodafone. The amount left to pay was then past ...

Demidora1 by 3: Seeker
  • 16935 Views
  • 37 replies
  • 0 thanks

What is Vodafone’s definition of a discount?

It’s time for me to upgrade and I’m entitled to a voucher through my employer that gives me a discount but the T&C says I can’t use it on a plan that is already discounted.Vodafone are being unclear as to what a “discount” is defined as. Is it when t...

phil76 by 2: Seeker
  • 1979 Views
  • 3 replies
  • 0 thanks

WiFi Calling Note 20 Ultra

Anyone else have issues with this?  WiFi calling is enabled on account. Was working fine on S10. No option in settings you enable tried restart.  Amy way to push WiFi call settings to enable option? I have re-text CALLING to 97888 etc.  Still no luck...

Replacing a lost phone

Sorry posting on here because Toby is giving me the finger; saying no admin are currently available and I need to vent... Firstly, vodafone. I have lost my phone, you kindly sent me a replacement which arrived a little under 2 weeks later (that's ok)...

PhillG by 2: Seeker
  • 2482 Views
  • 1 replies
  • 0 thanks

Voxi Sim not working

I've just received a Voxi sim online, followed instructions and paid for a plan. SIM still not working, I don't have access to mobile number as the SIM has no reception and even though I've registered online, can't seem to sign in to Voxi online eith...

hndtuna by 2: Seeker
  • 2965 Views
  • 2 replies
  • 0 thanks

SIM not provisioned:2

Hello, We have few business mobiles, and while in lockdown we had one of the mobile numbers redirected/transferred to another phone. We now are in the position to have that moved back, but cannot seem to do it and it says SIM not provisioned:2.Can so...

EURO-ACC by 2: Seeker
  • 1484 Views
  • 2 replies
  • 0 thanks

VODAFONE NOT REPAIRING PHONE

my phone developed a fault within 4 months from new-Samsung S20.  It has been to the repair centre a number of times and it still has the same fault.  Now the repair centre are refusing to repair it without  a charge of £204 as they state the screen ...