can't make or receive calls or text after porting number, been weeks!

[MamaGem]

after endless calls and trouble shooting i still can't gget my daughters phone to work after porting her number to a new contract on my account! i wish i hadn't bothered and looks like they are going to loose 4 contracts i have with them as this is ridiculous! tried all the trouble shooting online but nothing, she is 14 and i need to be able to contact her and her me! any help gratefully excepted as i am about to take my 4 contracts else where! 

[BandOfBrothers]

Hi @MamaGem 

I appreciate how frustrating this must be.

Sometimes porting can be affected by a Split Port which is where not all the files have settled properly which can cause issues.

Vodafone have a dedicated porting team that customer services can bring in to check the account.

Unfortunately account access isn't available via this forum but the Vodafone Social Media Team's via Social Media Team Link  can help along with customer services on 191 or Live Chat.