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unable to top up account

lincon7
2: Seeker
2: Seeker

studying abroad in ireland and i purchased a vodaphone sim card, phone is not locked i made sure of that and it was originally Chat Extra but i cannot access my account to top it up again. switched to vodaphone x after the first month just so i could have service but now that doesnt even seem to function when im not on wifi. i input my nymber on the website and it https://routerlogin.uno/ either says invalid number or already registered but when i try to password reset it never sends a token out to me, looking for any and all advice as the website chat bot did not help me

1 REPLY 1

BandOfBrothers
17: Community Champion
17: Community Champion

I believe you'll need to contact Vodafone ie as the Vodafone Social Media Teams here cannot access Vodafone Ireland Accounts.

The Vodafone Ireland Customer Services Team / Agents will access your account to help @lincon7 

https://n.vodafone.ie/support. 

Current Phone  >

Samsung Galaxy s²³ Ultra 512gb Phantom Black.