unreasonable waiting time

[batemansxxxb]

i've twice been trying to get through to cancelations, with waiting times in excess of 20 mins,coincidentally i redialled & chose upgrafdes i got through straight away,i'm sick of eing ripp,ed off by vodafone for my sim only deal,i'm currently paying £14 for 4gb data,yet voda are offering new customers the same deal for £8.00, when i got through to upgrades the guyi spoke to didn't have a clue & thought i was referring to uswitch,he said the cheapest deal voda offer is 1gb for £11.00

very poor service

[Barnarp2]

2 hours and 4 minutes now... absolutely appalling service..... what did it take to speak to someone to simply return and cancel a partial service!??

[Barnarp2]

Can I ask. Did you ever get through?? I'm trying to do the exact same thing

[BandOfBrothers]

Have you considered the STAC option @TWALSH244 via text as per the advice in the very 1st reply in this thread.

cancel-your-account. 

And or try the Vodafone Social Media Teams via Contact-us-for-account-specific-queries. 

Failing that I hope you get through ASAP.

🌈Stay Safe  🌈