Blocked phone due to NUC

[giota3675]

Team,

We received the NUC code for my Samsung S9+ phone, tried to use it many times in vail and the phone was locked.

Called Vodafone and redirected us to you .

Please assist as I try to email you on the email Vodafone gave me and I am in an endless loop.

Thanks

[BandOfBrothers]

If the phone is hardlocked due to too many attempts at keying in a Nuc then the phone would need to be sent off to have it's counter reset.

Vodafone customer service via Contact-us-for-account-specific-queries or Live Chat  would need to send a returns bag to you so you can send it to them or wait until the Vodafone Highstreet Stores re open and the store can send it away 

If the phone isn't hardlocked but your Nuc won't work then with some Samsung phones they need a MCK Mastercode also known as an unfreeze code as well as the Nuc.

The Vodafone Social Media Teams can help you with this. 

Unfortunately there is no account access assistance via this forum anymore.

🌈 Stay Safe  🌈