NUC email (Iphone)

[northy13]

Hi

I have requested an unlock for my daughters Iphone7, so we can use an O2 SIM in it, temporarily as we move to a new Iphone 11 contract.  She has been with Voxi for many months.  The Iphone7 was bought from Ebay, locked to Vodafone.   I have submitted the form twice but not received any acknowledgement (inc in the Spam folder etc).

Can someone from Vf support check its been received, and has it been passed onto Apple to carry out?

Happy to provide IMEI, Number etc

Many Thanks
Northy

[BandOfBrothers]

You would have to ask the Vodafone Social Media Team's via Contact-us-for-account-specific-queries as there is no account access via this forum @northy13 

To add.....

An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.
So no actual Nuc is sent by Vodafone UK. 
The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request. (Please Check Spam Inboxes too) I appreciate you've checked this part.

Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you.

What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network.
To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 
From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process.
When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar.