main_icn_My_Vodafone main_icn_Search main_icn_Chevron_right main_icn_Chevron_down main_icn_Close main_icn_Menu social-facebook social-google-plus social-linkedin social-twitter social-youtube main_icn_Community_or_Foundation main_icn_Location main_icn_Network_signal
Menu Toggle
Keeping the UK connected is our main priority. Find out how we're doing thishere.
Close announcement


Unlock Apple 6 plus

2: Seeker

Hi I’ve given my old iPhone 6 Plus to my daughter.  We found it was locked to Vodafone.  I completed the form asking for the Unlock Code.  Today I have received an email saying to insert the non Vodafone SIM card and set up the phone.  However, the phone doesn’t work with the new SIM.  Can anybody please advise.  Thank you.

View more options
17: Community Champion

Hello @Peaofsweetness 


An iPhone is not unlocked via inputting a Nuc {unlocking code} like other phone models are, but instead is unlocked remotely by Apple themselves and their Database.

So no actual Nuc is sent by Vodafone UK. 

The Vodafone Network lets a person know by email it's unlocking has been requested to Apple after accepting your Nuc online unlock request which I see Vodafone have indeed sent.


Please Note > The iPhone isn't actually usually unlocked to all networks at this stage when Vodafone email you. 


What happens is Apple then process the Networks request and occasionally this can take Apple approximately from a few days upto a further 30+ days sometimes from Vodafone's email to complete an unlock request made by a Network. 

To complete the process please periodically insert an active i.e. connects to mobile network data, alternative Networks Sim Card in the iPhone with hooking upto iTunes is only typically needed if its an iPhone 4 or older although it wouldn't harm to do so. 

From the iPhone 5 onwards there's not normally the need to hook up to iTunes to complete the process. 

When it's unlocked you should see a pop up message and the alternatives Networks name will show in the iPhone's status bar. 


🌈 Stay Safe  🌈 



Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

View more options
17: Community Champion

Hi @Peaofsweetness 


That email is so misleading, it could be better worded by VF.  It basically means Vodafone have submitted the request to Apple and are waiting for Apple to process the unlock on database.

Just keep trying an alternative SIM in the phone or synchronise to itunes to complete the unlocking process until you receive the message on the screen to the effect the phone is unlocked.

View more options