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Unlocking

Unlock Mobiwire Ayasha

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2: Seeker

I have received my NUC to unlock my PAYG Mobiwire Ayasha phone from the Vodafone network. Unfortunately this phone, which I purchased from Vodafone, is not listed on the unlocking instructions webpage. When I insert a non-Vodafone SIM it states SIM blocked but there is no box or prompt to enter the NUC.

Can anyone help?

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15 REPLIES 15
2: Seeker

Hi,

 

Please can you also help me?

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17: Community Champion

Its important that the other sim card your using is activated. 

i.e it connects to mobile data etc. 

Some phones carry out the unlocking in their settings. 

A Google search may yield answers if that's the case. 

If not then customer service can escalate this to the Nuc department and also give you the Nuc department email address too. 

Current Phone > Samsung Note 9 _512Gb > Model: SM-N960 Hybrid-Duos.

Samsung One Ui  / Pie.

 

Samsung Gear s3 Frontier Watch.

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2: Seeker

Thanks but i have tried various active si cards and the same problem seems to persist. Please provide me with futher contact details to escalate.

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2: Seeker

@Graham12345 wrote:

I have received my NUC to unlock my PAYG Mobiwire Ayasha phone from the Vodafone network. Unfortunately this phone, which I purchased from Vodafone, is not listed on the unlocking instructions webpage.  FetLife IMVU Canva When I insert a non-Vodafone SIM it states SIM blocked but there is no box or prompt to enter the NUC.

Can anyone help?


A Google inquiry may yield answers if that is the situation.

If not then client administration can raise this to the Nuc division and furthermore give you the Nuc office email address as well.

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Moderator

@Graham12345 It's odd to hear you've tried various SIM cards and they all show as blocked, have you ever reported the phone lost or stolen at all? If you're still having problems here, please send us your details by following the steps I've sent on a private message.

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4: Newbie

Did thisget resolved as I am having same problem? Got the unlock code from Vodafone, but no way to enter it on the phone. Just states SIM blocked. The phone was bought new, not stolen or reported lost or anything like that.

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4: Newbie

Could someone please help? I note a moderator helped a previous query on this matter,

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Moderator

So that we can help with the unlocking of your phone @wellfan, I've sent you a private message with details to get in touch with our team directly. Once we have your information, we'll then be in touch to help.

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4: Newbie

Any update as I responded to the private message some time ago?

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Moderator

@wellfan I'm sorry to hear you've not yet had a response.
Please let us know your email reference number from when you followed the steps in the private message we sent you. It should look something like this [#12345678] and can be found in the subject line of the automated response we sent to you by email 😊
Once we have this, we'll be able to make sure someone is looking into this for you.

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4: Newbie

I do not have that information as I probbaly deleted it! Or am I looking in the wrong place?

Why is nothing simple?!?!

 

 

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Administrator

@wellfan When the private message is sent, it contains a link which you follow and then you'll be directed to an online contact form. You'd then input the code (also sent in the message) and it'd ask for you to fill out your details and submit the form once this has been done. 

This would then send your details through to us and a member of our team would be in touch. I can't find your details in our inbox, which would make me think we've never received them. I've sent you a new private message, please try and complete this again and let us know if you have any issues. You'll know when we receive your details as an automated email will be sent to you containing your unique reference number. 

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4: Newbie

Okay, thanks I have just done it again,

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4: Newbie

Now unlocked. Thanks for the help.

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Moderator

That's great news @wellfan. I'm glad to hear you've got this sorted and your phone's unlocked 😊 If there's anything else we can help with, don't hesitate to get in touch. 

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