Unlocking
Unlock Mobiwire Ayasha
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@Graham12345 It's odd to hear you've tried various SIM cards and they all show as blocked, have you ever reported the phone lost or stolen at all? If you're still having problems here, please send us your details by following the steps I've sent on a private message.
So that we can help with the unlocking of your phone @wellfan, I've sent you a private message with details to get in touch with our team directly. Once we have your information, we'll then be in touch to help.
@wellfan I'm sorry to hear you've not yet had a response.
Please let us know your email reference number from when you followed the steps in the private message we sent you. It should look something like this [#12345678] and can be found in the subject line of the automated response we sent to you by email 😊
Once we have this, we'll be able to make sure someone is looking into this for you.
@wellfan When the private message is sent, it contains a link which you follow and then you'll be directed to an online contact form. You'd then input the code (also sent in the message) and it'd ask for you to fill out your details and submit the form once this has been done.
This would then send your details through to us and a member of our team would be in touch. I can't find your details in our inbox, which would make me think we've never received them. I've sent you a new private message, please try and complete this again and let us know if you have any issues. You'll know when we receive your details as an automated email will be sent to you containing your unique reference number.
