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Apple Watch will not connect

JJM2019
2: Seeker
2: Seeker

I'm so frustrated I am thinking of sending my Apple Watch back and cancelling my mobile number. Despite 4 long calls to Vodafone support, each time basically resetting my watch and iPhone settings, my watch still won't get connected. I was supposed to have 3rd line support call me - did not. 

this is bound to be an issue with the network rather than my watch or phone - which is what Apple support says. I have spent £100 on accessories and bought Apple care. 

the latest suggestion is go to the shop- but how can they help me with the network setup? And this will be me taking hours off work. 

I'm just fed up hearing the same from 1st line support!! Any suggestions would be really helpful. 

20 REPLIES 20

Tash
Moderator (Retired)
Moderator (Retired)

We can get this resolved for you @Dave7134 so you can use your Apple Watch with your phone. If you've messaged us on Facebook Messenger, please ensure your Community username is included. We'll then be able to track down your message to check on the progress of this for you 👍