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iOS

Blacklisted IMEI

jackcoook1324
2: Seeker

i have been told by vodafone that the blacklist on my device has been removed and there is no more blacklist on it nut yet the phone is still seems blacklisted been 48 hours and still cant do anything with the phone what can i do

 

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5 REPLIES 5
BandOfBrothers
17: Community Champion

I'd suggest to use a service such as checkmend to see exactly what it's status is @jackcoook1324 

 

It also may take a short while for the blacklist to lift.

The Vodafone Social Media Teams can check via Contact-us-for-account-specific-queries. 

 

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

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jackcoook1324
2: Seeker

ive done this an it says its blacklisted

 

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jackcoook1324
2: Seeker

ive waited 48 hours

 

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Evie
Moderator

I'm sorry to hear you're still waiting on this @jackcoook1324 - I would now advise following the link provided by @BandOfBrothers to contact us on social media. Make sure to include your mobile/account number and a link back to this forum thread in your DM so that you don't need to repeat yourself.

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BandOfBrothers
17: Community Champion

Ok @jackcoook1324 so if the Checkmend report is saying it's still blacklisted then it's a matter of giving Vodafone the timeframe they've advised, and if it does not lift then persevere with customer services or the Vodafone Social Media Teams.

I wish you all the best with this situation. 

Current Phone >

Samsung Galaxy s²² Ultra 256gb.

 

Secondary Phone >

Samsung Z Fold³ 256gb.

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