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Restoring iPhone

2: Seeker

My iPhone 6s (renewal November 2019) is stuck on the Apple Logo loop. 

I am trying to restore it on iTunes but I keep getting the message that I have low disc space.

I have purchased an external hard drive as my computer comes with minimal storage and still I am getting this message. I'm unsure now if it is to do with minimal disc space on my phone? However, there is no way to clear space as I can't get it to switch on from Apple Logo loop... help!!!

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17: Community Champion

Hi @Ceilidhj21 


From reading your thread,  you would be able to get some great help and advise from the Apple Community here Apple Support Communities 


I know it's not possible under the current conditions, but when Apple stores are reopen, you would be able to get help in store from an Apple genius.

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17: Community Champion

Hi @Ceilidhj21 


These may help.


If you can't update or restore your iPhone, iPad or iPod touch. 




If you get stuck then try Apples Online Chat Service.

I wish you all the best with this situation. 


🌈 Stay Safe  🌈 

Current Phone > Samsung Note 10+ 5G _256Gb > Model: SM-N976B.

Samsung One Ui 2.1  / Android 10.


Samsung Gear s3 Frontier Watch.

Samsung Galaxy Buds.

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