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Restoring iPhone

2: Seeker

My iPhone 6s (renewal November 2019) is stuck on the Apple Logo loop. 

I am trying to restore it on iTunes but I keep getting the message that I have low disc space.

I have purchased an external hard drive as my computer comes with minimal storage and still I am getting this message. I'm unsure now if it is to do with minimal disc space on my phone? However, there is no way to clear space as I can't get it to switch on from Apple Logo loop... help!!!

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17: Community Champion

Hi @Ceilidhj21 


From reading your thread,  you would be able to get some great help and advise from the Apple Community here Apple Support Communities 


I know it's not possible under the current conditions, but when Apple stores are reopen, you would be able to get help in store from an Apple genius.

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17: Community Champion

Hi @Ceilidhj21 


These may help.


If you can't update or restore your iPhone, iPad or iPod touch. 




If you get stuck then try Apples Online Chat Service.

I wish you all the best with this situation. 


🌈 Stay Safe  🌈 

Current Phone > Samsung Note 20 Ultra 5G - SM9860 Snapdragon.

Samsung One Ui 3.1  / Android 11.

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2: Seeker


Hope you have already gotten your problem solved.

In the light of the pandemic, I guess you may try to force restart your iphone 6s firstly? You can press and hold the Power button and Home button together until you see the Apple logo appear on the screen.


If you want to fix your iphone at home, you may try a professional ios system recovery tool to get your iphone normal. 


If the following methods can not work well, I guess you may have resort to Apple Center.


Hope this helps. Good luck.


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